INTRODUCTION

Please read our Privacy Policy and Terms & Conditions before using this website. User registration is required. When you continue with the registration process, you are considered to have agreed to the Privacy Policy and Terms & Conditions.
In this guide, you will find instructions for PMRJ Online Store to find products, place orders, generate a quote, view order history and much more.
Visit PMRJ Online Store from the link below, where you can find information about Japanese Pharmacopoeia Reference Standards and discover available self-service options for your orders.
https://pmrj-ec.jp/en

CONTENTS

CREATE AN ACCOUNT
VISIT ONLINE STORE	Search for a product Find more information about the current Lot Download SDS and Leaflet Check the Valid use date for previous Lot
QUOTES	Generate a quote Convert your Quote to an Order
ORDER-CHECK OUT
PAYMENT
SHIPPING	Lead Time Shipping conditions Order Process After Payment
MY ACCOUNT	Change your account information Add, edit and delete the delivery address Check the order history and view the documents Review invoices
OTHERS	Request a data logger Change billing address

ORDERING STEPS

CREATE AN ACCOUNT

You can view product pages and download SDS and leaflets without an account. To generate a quote or place an order, you must create an account.

To Start PMRJ Online Store, simply follow these steps:

1. Visit https://pmrj-ec.jp/en and Click Log in in the header.
   
2. Click here to create an account (For overseas users), fill out the form, and submit.
   
3. Receive an account registration notification at your registered e-mail address.
     * Account activation may take a few days. Contact us if you haven’t received an email within several business days.
4. Create password.
     -be at least 8 characters long.
     -contain at least one number.
5. Start to find Japanese Pharmacopoeia Reference Standards !
   Note: To create a quotation smoothly, we recommend entering your address in advance under My Account > Delivery Address.

VISIT ONLINE STORE

To search for a product, click the Search button on the top page to go to the Product List. 

The catalog can also be downloaded from below the Search button.

To Find information about the current Lot, click a product name in the search results to go to the product detail page.
Valid use date -The current Lot has no date except for special exceptions.
In Stock - If marked as “Limited Stock,” you may receive a notification if the quantity changes.

Shipping conditions – Shipping temperature requirements or no international shipping info. May differ from storage conditions.
Remark - Information for special shipping info.

To download SDS and Leaflet, follow each step:
SDS -Click the file in the SDS section.

Leaflet (The English version starts on page 3.)
  -For current lot, click the leaflet in the Current Lot Information.
  -For previous lots, click the Leaflet in the Previous Lot Information.

To Check the Valid use date for previous Lot, refer to the Valid Use Date in the Previous Lot Information.
  *For more information, visit here.

QUOTES

You can proceed to Check out without generating a quote. If the price changes due to special shipping requirements or change of quantities due to limited stock, we will contact you after you place your order.

To generate a quote, follow these steps:

1. Select products and add them to the Cart.
     - Dry ice products cannot be combined in the cart with other shipping temperatures. Generate a separate quote.
     - Check the shipping temperature under Shipping Conditions on the product detail page.
   
   
2. Click Generate Quote.
   - When selecting air shipment with EXW, we will contact you to discuss the shipping details.
3. Fill in the Delivery Address and click Review Quote.
     - Phone numbers should start with “+ country No.” and contain no spaces; hyphens are allowed.
   
   
4. Review the Quote Summary and click Generate Quote.
5. Visit Quotes under My Account and download them.
     - Quotes are generated automatically.
     - Quotes for some regions or shipping methods may take several days.
     - Shipping charges are subject to change without notice.
     - Quotations are valid for 30 days.
     - Refer to the SHIPPING section for our shipping method. Please Contact Us if other shipping method such as World Courier is required.

To convert your Quote to an Order, follow these steps:

1. Click Quotes under My Account.
2. Click Place Order to go to cart.
   
     -Expired quotes will not be displayed.
     -You can use the same quote during validity period.
3. Click Check Out.
     -products remaining in your cart will be removed.
     -Multiple quotes cannot be combined to place an order.
4. For place an order, refer to 3. for ORDER-CHECK OUT section.

ORDER-CHECK OUT

To place an order, follow these steps:

1. Select products and add them to the Cart.
     -The products of dry ice shipments cannot be added to the cart with products in other shipping conditions. Separate orders are required for products with dry ice shipments and products with other shipping conditions.
2. Click Check Out.
     -Our standard Incoterm is CPT. If you select EXW for air shipment, we will contact you after checkout to arrange the shipping details.
3. Review your order and delivery address.
     - Additional shipping charges may apply if the delivery country is changed after ordering from a quote.
     -Select Registered address in the “Billing address” field.
   
     - Generate a quote first if your country isn’t listed in the “Ship To” field.
     - Enter your order number in the PO field. No separate purchase order is needed.
   
     * If you want to send your company’s purchase order, place your order first, then send it via the Contact Us page with the order number from your confirmation email.
     - If the “Additional Information” field appears, please enter a placeholder number (not your real ID number). We will contact you with the required information for shipping later.
   
     - Enter the invoice email address in the Remarks section if it differs from the registered one.
   
     - Shipping conditions are fixed for quality assurance and cannot be changed.
4. Click Complete order.
     -“Limited Stock” products may be in limited quantity; we may contact you after checkout.
5. Receive an e-mail for your order acceptance.
     - Submit any required cargo documents through Contact Us after ordering and be sure to include our order number shown in the confirmation email.
6. Receive an e-mail for notification of uploading Invoice and Order confirmation. Visit Order History and Invoice under My Account.
     - Orders cannot be changed after submission. If payment is incomplete, you may place a new order and ignore the previous invoice.

*Please Contact Us if you don’t find Order Confirmation and Invoice within several business days.

PAYMENT

Payment is required in advance and in JPY only.

Bank transfer

The invoice will be uploaded to My Account after checkout.
- Use our formal account name without any abbreviations.
- Bear the bank transfer fee at your own expense.
- Provide Sales Order Number on a invoice to the bank when making your payment.
Payment is valid for 45 days. If the payment deadline has expired, please refrain from making a deposit and completing a new order procedure.

SHIPPING

Lead Time

We will arrange for shipping upon receipt of full payment. If you need to adjust the shipping date due to holidays or preparations for import customs clearance, please Contact us with our order number at the time of payment.
Cancellation fees may apply for changes after your flight booking has been confirmed.

Shipping conditions

Overseas shipping conditions of reference standards have been classified into 4 categories. Please check the shipping conditions of each reference standard on our Online Store.
Shipping conditions are different from storage conditions and ensure product quality during short-term transportation. Please store the product at the specified storage temperature after delivery.

Shipping condition	Dispatched by	Bundled Shipping
at ambient temperature	Courier (DHL, FedEx)	Available by Air Cargo
at ambient temperature, dangerous goods*1	Air Cargo	Available by Air Cargo
kept refrigerated *1	Air Cargo	Available by Air Cargo
Kept frozen (with dry ice)*1	Air Cargo	Not available*2

^*1 All Dangerous Goods, refrigerated and dry ice shipments will default to be transported via Air Cargo/Door to Airport service, which cannot be accepted by Courier service. It means that you must arrange transportation from the airport to the delivery address by yourself.
^*2 The dry ice shipments cannot be added to the cart with products in other shipping conditions.

The shipping charges vary depending on the destination country, temperature zone, and subject to change without notice.
Basically, we ship by CPT (Incoterm 2020).
Please confirm the shipping costs by generating a quote through our online store.

For your convenience, we can also arrange alternative shipping methods. Please Contact Us or write in the remarks section at the time of Checkout. We will contact you.

Order process after payment

1. Receive an e-mail with shipping documents such as the AWB and Commercial Invoice for custom clearance.
     For Air cargo, receive an e-mail with shipping schedule, followed by shipping documents. (You can download the shipping documents from Order History under My Account.)
2. Handle all customs procedures related to JPRS yourself and take responsibility for any duties and taxes imposed.
     *Refund cannot be made if the shipment is returned due to import procedures. In addition, the return shipping fee will be charged.

MY ACCOUNT

To view your orders and manage your account, login and click My Account in the header.

To change your account information, follow these steps:

1. Click Profile Information under My account.
2. Click “Change Account Information” and fill in only the information you wish to change. Blank fields will not be updated.
3. Agree to our Terms and Conditions and click Send.
4. Receive an e-mail for notification of your profile update.

*Please Contact Us if you don’t receive notification about the update of your profile within several business days.

* The address in Profile Information is reflected in the Bill To address on the invoice.

To add, edit and delete the delivery address, follow these steps:

1. Click Delivery Address under My account.
2. Select buttons you want.

-Delivery Address are automatically added when you place an order but it is not saved when creating a quote.

To check the order history and view the documents for your order, follow these steps:

1. Receive an email notification when documents such as the Order Confirmation, Commercial Invoice, and AWB are uploaded.
2. Click Order History under My account.
3. Click Order number in the list.
4. Check your order and review the Document section to download the necessary documents.

To review invoices, click Invoice under My Account and download it.
  - Invoices are valid for 45 days.

* If Invoice has expired, there may be a shortfall due to price changes. Please refrain from making a deposit and reorder as a new order.

OTHERS

To request a data logger, please pick either case below:
Case 1: Adding a Data Logger with a Quote Required
If a quote including a data logger is required, please follow the steps:

1. Contact us to request a quotation including a data logger.
2. You will receive a quotation by email.
     Please reply to the email if you wish to place an order based on the quote.
3. You will then receive an Order Details email.
     Please proceed to check out using the link provided in the email.
4. After checkout, you will receive an Order confirmation and Invoice.

-Quotes are not listed under My Account.

Case 2: Adding a Data Logger to Order Confirmation and Invoice. (No Quote Required)
If a quote is not required in advance, please follow the steps:

1. At Checkout, clearly state “Data logger required” in the Remarks field.
   
   
2. After checkout, you will receive an Order Confirmation and an Invoice that includes the data logger.

-The data logger is not reflected at the time of checkout, so the total amount shown at checkout will change on the final invoice.

To change billing address, please follow the appropriate case below:

Case 1: Change for This Order Only

If you wish to change the Bill To address for this order only:

1. After placing your order, please Contact us.
   - Include your order number and the billing address you wish to update.
2. An invoice with the updated address will be issued for this order only.

Case 2: Change for All Future Orders

If you wish to change the Bill To address for all future orders:

Please refer to To change your account information and update your address under Profile Information.